Group Name: Super Five
Meeting Open time: 11am
Date: 23rd April 2009
Place: Bahria University
Present:
Sehar Abro
Attika Nawaz
Seharish Anwer
Muhammad Asim
Muhammad Adnan
Absent: None
Minutes of Previous Meeting: 270 minutes
Corrections: None.
Approval:All decisions were made with the consent of all group members.
Agenda Item Heading:
Operations:
Business Location
Our CEO MR MUHAMMAD ADNAN is running a car showroom at Tariq road where he deals in new and old cars. MR MUHAMMAD ADNAN has decided to open an online car showroom also for those people who don’t want to spend their precious time in visiting different showrooms while purchasing used cars and also those people who don’t want to give their cars on showroom. For online car business no such physical existence is required because we are not selling our own cars but to run a website and all other department like marketing, customer care, and the most important IT and manage the website, MR ADNAN decided to run this business from his showroom office and for this purpose he give the upper floor for POWER WHEELS operations.
We are not actually operating physically because the car we sell on internet is not from showroom, these cars are from those sellers who don’t want to give their cars to showroom and by using the internet our customers can order their desired car with just a click.
Operating facilities and Equipment
Power Wheels will bring in latest technology and techniques to give our client a unproblematic way to purchased their desire car. For becoming an e-car seller we will buy new operating system and hire IT experts to manage our customer orders and communicate with our customer effectively and professionally.
Business Model
Power wheels business is related to automobile market indulged in trading of vehicles. Power Wheels is the first online car showroom which conducts E-business activities by providing online payment facilities to its customers. The business idea and model is very new to Pakistani market. The business model is designed just for the benefit of the people of Karachi. Prices which are charged for our services are very reasonable and is equally competitive with the traditional practices of the business. Providing facilities of online payment is not the purpose of our Business, the main purpose is to provide quality service to our respected customers by providing them guaranteed and very upto mark technical services. Moreover our new e-business will also be very feasible for all customers to purchase their desire products. It would save their time and our Customer Relationship will also become stronger.
Inventory
Power Wheels is not managing any kind of inventory because we are not purchasing cars for selling purpose . Power wheels will have direct contact with its sellers and buyers. Initially we are catering those sellers who cannot place their cars on showrooms so we are not just facilitating buyers but are also facilitating those sellers who cannot place their cars on showroom so we will not have any kind of ware house or inventory management.
Quality
In power wheels our technical team will provides full assessment to our clients as our main focus is giving value to our customers and provide them a safe passage to do an online transaction. As our mission statement focusing on “trust” and “customer satisfaction” and for maintaining a trust on us we first will do our homework about each car and will provide correct information to our valuable customer so that they can trust on us before doing any transaction with us. We have designed our quality standards in the way that technical assistance provided by us through our technical team will be the driving force for our success. Making customers satisfied and building and mainting their trust is very vital for our company growth so we have planned to provide our services with utmost quality level so that our customers are loyal with us forever
Customer Service Procedures
The basic working plan of our e-business proposal for Power Wheel would be based on benefit maximization strategy for both the customer and Power Wheel. We plan to serve customer online. For this purpose we plan to provide 24x7 amenities. Customer first have to register there selves on our website my making an account. After being registered the customer would be able to see and access their desired cars and those people who want to register their cars on our website can contact to our marketing and sales manager. The benefits of using our website are to save precious time of visiting different showrooms and also get cheated from brokers and other person. Our marketing and sales staff helps them in setting the price and also makes their ads more effective and attractive. Then our technical team inspection the car and make a report about it actual condition. Once the customer selects the car then he/she would make 10% payment by using credit/debit cards
Power wheels Working Mechanism
IT department at power wheels should be integrated enough so to accept and entertain the customer’s online booking, queries, registration, payment, timely and efficiently. Our plan is based on the integrity among all of the departments and technical support team located at the head office of power wheels. All customers requests generated would be received by the IT department and it is their duty to immediately respond to customers. If there is any query launched by the customers that need technical specialties then we have such online networking system that our technical support team will respond immediately and will send reply to customer’s query, the answer to the query will first be resent to IT department then it department will be responsible to post the customers query answer online. Apart from online posting if any customer have some queries they can also call us, our technical support team will be present 24/7 to answer customer queries.
For both sellers and buyers it will be compulsory to first register themselves at our website. The IT department will have the responsibility of registration and maintenance of database of customers i.e. both buyers and sellers. Once you have registered yourself on our website you can then place add on our website for your car sale or you can search of listed vehicles according to your choice. The criteria for seller is that he mention his demand of vehicle to us and we place his add on our website, if any offer is made by buyer it is communicated to the seller through our marketing & Sales department. If the seller and buyer are agrred to terms and conditions then online payment of booking amount is required to be payed by the buyer. Time of 2 to 3 working days is consumed to delivery of vehicle from seller to buyer.
Our main focus is on providing quality services so we have designed our working mechanism in such a way that all our departments collaborate with each other to provide excellent services to our clients.
Power Wheels Terms & Conditions
Registration
To register with power wheels customer must make an account on our website and provide full detail to us. For getting register with power wheels our customer should pay a certain small amount for registration this is only because to make sure that a serious customer is registering. All the information provided by our customers should be keet confidential.
Password and Security
When customer is register to use the power wheels website they will be asked to create a password.Customer must keep this password confidential and must not disclose it or share it with anyone. Customer will be responsible for all activities and orders that occur or are submitted under their password. If he/she knows or suspects that someone else knows their password they should notify us by contacting Online Customer Services immediately.
Meeting Closing time: 12:30 p.m
