6th meeting minutes

Project Meeting Minutes Summary

Group Name: Super Five
Meeting Open time: 10am
Date: 4th May 2009
Place: Bahria University

Present:
Sehar Abro
Attika Nawaz
Seharish Anwer
Muhammad Asim
Muhammad Adnan

Absent: None
Minutes of Previous Meeting: 270 minutes
Corrections: None.
Approval:All decisions were made with the consent of all group members.

Agenda Item Heading:

Operations:

Business location:

As our CEO Mohammad Adnan is running a showroom. Mr. ADNAN decided to also run this business online. For this purpose he rented the upper floor for POWER WHEELS operations. This site will be also beneficial for those who don’t want to give their cars on showroom.
Operating facilities and Equipment:
Power Wheels will bring in latest technology and techniques to give our client a unproblematic way to purchased their desire car. 

Business Model:

Power wheels business is related to automobile market indulged in trading of vehicles. POWER WHEELS is the first online car showroom providing its customers with online payment and is very beneficial for people of Karachi. The main purpose is to provide quality service to our respected customers by providing them guaranteed and very up to mark technical services.

Inventory:

Power wheels will have direct contact with its sellers and buyers. Power Wheels is not managing any kind of inventory because we are not purchasing cars for selling purpose.

Quality:

Power wheels provide full assessment to its customers, fulfil its customer’s value and provide them with security in online transaction. Our main focus is on customer trust and customer satisfaction. We have designed our quality standards in the way that technical assistance provided by us through our technical team will be the driving force for our success.

Customer service procedure:

We plan to serve customer online. For this purpose we plan to provide 24x7 amenities. The benefits of using our website are to save precious time of visiting different showrooms and also get cheated from brokers and other person. Our marketing and sales staff helps them in setting the price, then our technical team inspection the car and makes report about its condition for customer satisfaction. When customer is satisfied with our car then they have to make the 10% payment.

Power wheels Working Mechanism:
IT department at power wheels should be integrated enough so to accept and entertain the customer’s online booking, queries, registration, payment, timely and efficiently. Apart from online posting if any customer have some queries they can also call us, our technical support team will be present 24/7 to answer customer queries.

Power Wheels Terms & Conditions:

For getting register with power wheels our customer should pay a certain small amount and required information for registration.

Password and Security:

When customer is register to use the power wheels website they will be asked to create a password. Customer will be responsible for all activities and orders that occur or are submitted under their password.

meeting closing time: 1130 am

5th meeting minutes

Project Meeting Minutes Summary

Group Name: Super Five
Meeting Open time: 11am
Date: 23rd April 2009
Place: Bahria University

Present:
Sehar Abro
Attika Nawaz
Seharish Anwer
Muhammad Asim
Muhammad Adnan

Absent: None
Minutes of Previous Meeting: 270 minutes
Corrections: None.
Approval:All decisions were made with the consent of all group members.

Agenda Item Heading:

Operations:

Business Location

Our CEO MR MUHAMMAD ADNAN is running a car showroom at Tariq road where he deals in new and old cars. MR MUHAMMAD ADNAN has decided to open an online car showroom also for those people who don’t want to spend their precious time in visiting different showrooms while purchasing used cars and also those people who don’t want to give their cars on showroom. For online car business no such physical existence is required because we are not selling our own cars but to run a website and all other department like marketing, customer care, and the most important IT and manage the website, MR ADNAN decided to run this business from his showroom office and for this purpose he give the upper floor for POWER WHEELS operations.

We are not actually operating physically because the car we sell on internet is not from showroom, these cars are from those sellers who don’t want to give their cars to showroom and by using the internet our customers can order their desired car with just a click.

Operating facilities and Equipment

Power Wheels will bring in latest technology and techniques to give our client a unproblematic way to purchased their desire car. For becoming an e-car seller we will buy new operating system and hire IT experts to manage our customer orders and communicate with our customer effectively and professionally.

Business Model

Power wheels business is related to automobile market indulged in trading of vehicles. Power Wheels is the first online car showroom which conducts E-business activities by providing online payment facilities to its customers. The business idea and model is very new to Pakistani market. The business model is designed just for the benefit of the people of Karachi. Prices which are charged for our services are very reasonable and is equally competitive with the traditional practices of the business. Providing facilities of online payment is not the purpose of our Business, the main purpose is to provide quality service to our respected customers by providing them guaranteed and very upto mark technical services. Moreover our new e-business will also be very feasible for all customers to purchase their desire products. It would save their time and our Customer Relationship will also become stronger.


Inventory
Power Wheels is not managing any kind of inventory because we are not purchasing cars for selling purpose . Power wheels will have direct contact with its sellers and buyers. Initially we are catering those sellers who cannot place their cars on showrooms so we are not just facilitating buyers but are also facilitating those sellers who cannot place their cars on showroom so we will not have any kind of ware house or inventory management.

Quality

In power wheels our technical team will provides full assessment to our clients as our main focus is giving value to our customers and provide them a safe passage to do an online transaction. As our mission statement focusing on “trust” and “customer satisfaction” and for maintaining a trust on us we first will do our homework about each car and will provide correct information to our valuable customer so that they can trust on us before doing any transaction with us. We have designed our quality standards in the way that technical assistance provided by us through our technical team will be the driving force for our success. Making customers satisfied and building and mainting their trust is very vital for our company growth so we have planned to provide our services with utmost quality level so that our customers are loyal with us forever

Customer Service Procedures

The basic working plan of our e-business proposal for Power Wheel would be based on benefit maximization strategy for both the customer and Power Wheel. We plan to serve customer online. For this purpose we plan to provide 24x7 amenities. Customer first have to register there selves on our website my making an account. After being registered the customer would be able to see and access their desired cars and those people who want to register their cars on our website can contact to our marketing and sales manager. The benefits of using our website are to save precious time of visiting different showrooms and also get cheated from brokers and other person. Our marketing and sales staff helps them in setting the price and also makes their ads more effective and attractive. Then our technical team inspection the car and make a report about it actual condition. Once the customer selects the car then he/she would make 10% payment by using credit/debit cards

Power wheels Working Mechanism
IT department at power wheels should be integrated enough so to accept and entertain the customer’s online booking, queries, registration, payment, timely and efficiently. Our plan is based on the integrity among all of the departments and technical support team located at the head office of power wheels. All customers requests generated would be received by the IT department and it is their duty to immediately respond to customers. If there is any query launched by the customers that need technical specialties then we have such online networking system that our technical support team will respond immediately and will send reply to customer’s query, the answer to the query will first be resent to IT department then it department will be responsible to post the customers query answer online. Apart from online posting if any customer have some queries they can also call us, our technical support team will be present 24/7 to answer customer queries.

For both sellers and buyers it will be compulsory to first register themselves at our website. The IT department will have the responsibility of registration and maintenance of database of customers i.e. both buyers and sellers. Once you have registered yourself on our website you can then place add on our website for your car sale or you can search of listed vehicles according to your choice. The criteria for seller is that he mention his demand of vehicle to us and we place his add on our website, if any offer is made by buyer it is communicated to the seller through our marketing & Sales department. If the seller and buyer are agrred to terms and conditions then online payment of booking amount is required to be payed by the buyer. Time of 2 to 3 working days is consumed to delivery of vehicle from seller to buyer.

Our main focus is on providing quality services so we have designed our working mechanism in such a way that all our departments collaborate with each other to provide excellent services to our clients.


Power Wheels Terms & Conditions

Registration
To register with power wheels customer must make an account on our website and provide full detail to us. For getting register with power wheels our customer should pay a certain small amount for registration this is only because to make sure that a serious customer is registering. All the information provided by our customers should be keet confidential.

Password and Security

When customer is register to use the power wheels website they will be asked to create a password.Customer must keep this password confidential and must not disclose it or share it with anyone. Customer will be responsible for all activities and orders that occur or are submitted under their password. If he/she knows or suspects that someone else knows their password they should notify us by contacting Online Customer Services immediately.

Meeting Closing time: 12:30 p.m

Meeting Mnutes 4

Project Meeting Minutes Summary

Group Name: Super Five
Meeting Open time: 11:30 a.m
Date: 15th April 2009
Place: Bahria University

Present:
Attika Nawaz
Sehar Abro
Seharish Anwer
Muhammad Asim
Muhammad Adnan

Absent: None
Minutes of Previous Meeting: 210 mins
Corrections: None.
Approval:All decisions were made with the consent of all group members.

Agenda Item Heading:

MARKET ANALYSIS:

Meeting was Conducted by the Marketing Manager Attika Nawaz in which the Market Analysis was conducted.

Demographics

our main focus will be all those people who dont want to waste their precious time roaming to every automobile showroom for finding car for themselves and also those people who want risk free buying of vehicle. our target market will include all individuals including business man, women , youngsters.

GEOGRAPHIC CHARACTERISTICS:Our business will start its operations within the city,later on we have plans to expand our business to whole country.


Customer caracteristics:

our customer is risk conscious
our customer wants technical support from us
our customers are extremely time oriented .they dont have much time to roam every where to find car for themselves
they are also price and car condition conscious
since our customer's main focus is on time, so they also focus on ontime delivery of their bought vehicles.

DEMAND FORECAST:
Our Marketing Manager has conducted the demand forecasting, a thorough analysis of the auto dealor and auto showroom market is done and also needed in the future.Since the techniques of Business and customer needs are changing rapidly so therefore we will act upon the changing environment with relation to the customer needs.

PAYMENT OPTIONS:We will accept credit cards at the time of booking any car, later at time of paying remaining amount it is the choice of buyer to either pay by credit card ,cheque or pay order.
DELIVERY POLICY:Our believe is quick delivery of vehicles . Delivery time is 2 to 3 working days within the premises of karachi.and withing city delivery is free of any charge what so ever.

Competitors Analysis:

in the last meeting minutes only names of the competitors were mentioned but in this meeting minutes we will discuss all our competitors.as we mentioned in the last meeting minutes that since we will accept payment of sold vehicles online so we have no direct competitor yet but some of competitors are now also working to start selling online and accept online payment.

1. Pak Wheels:

PakWheels.com was formed in 2003 and has become the largest community based automobile website in Pakistan with more than 75,000+ registered car enthusiasts.
More than 300,000 people visit their website every day and search classifieds, research about brand new cars, discuss car related issues with other members, share information, pictures, videos, etc.
By becoming a PakWheels.com member, you can
Search from thousand of used car listings and contact sellers.
Advertise your car for FREE and reach 10 Million potential buyers visiting the site monthly.
Research about brand new cars available in Pakistan.
Discuss car related issues with other community members.

Strengths:

1. Most visited online automobile website in Pakistan.
2. Largest no. of membership base in Pakistan.

Weaknesses:

1.do not provided online payment option because they act as facilitators.
2. no proper technical support given by the website, only members can discuss problems and share their views with each other.
3. Some times people post fake adds on their website, resulting in wasting of time of potential buyer.

2. Pk Motors:

Pk Motors is a trade mark of MediaLinkers IT Solutions. MediaLinkers has served over 2800 clients around the world specifically in USA. We are proud to be the service provider to one of the biggest used car dealers in USA: www.suresellautos.com. Pk Motors was launched with a sole mission to provide a junction between car buyers and sellers in Pakistan. This is an absolutely free service and your data and information is guaranteed to be 100% secure and confidential when you register with them

Strengths:

1. they guarentees the data provided by the buyer and the seller to be sucured and confidential.
2. they have international exposure of auto car dealors in the USa since Pk Motors is trademark of Media Linkers IT Solutions.
3. Friendly customer service and quick selling.
4. they provide tips for buyers and sellers and also maintanence tips for the vehicles.

Weaknesses:

1. although they are providing tips for buyers and sellers but still there is lack of proper technical support for buyers intrested in buying vehicles without any hassle of thinking about the condition of vehicle and the information provided is authentic and true or not.
2. They also have not launched online payment option because they are only giving a platform for buyers and sellers to meet at one place.
3. Some times people post fake adds on their website, resulting in wasting of time of potential buyer.


Meeting Closing time: 12:30 p.m

MEETING MINUTES: 03

MEETING MINUTES: 03

PROJECT MEETING MINUTES SUMMARY 

GROUP NAME: SUPER 5

MEETING OPEN TIME: 11:10 a.m.

DATE: 13th March-2009

PLACE: BAHRIA UNIVERSITY

PRESENT: 
ATTIKA NAWAZ
SEHAR ABRO
SEHARISH ANWER
MUHAMMAD ADNAN
MUHAMMAD ASIM

ABSENT: None

MINUTES OF PREVIOUS MEETING: It was approximately of one hour meeting in which we have decided our mission goal and vision statement, and the guidelines that will help us to achieve the objectives of our mission statement.

CORRECTIONS: None.

APPROVAL: All decisions were made on mutual consent of all the members.

AGENDA OF HEADING: To find out the Competitors for "Power Wheels" and do Competitive Analysis.

DETAIL OF MEETING: A task given to all the members to search the competitor for power wheels but we didn’t find any direct competition in car selling business. Most of the online car selling companies not doing any transactions on internet. They just playing a role of a middle man by adding cars of different people and if any one wants to buy it then he/she have to make a contact on phone with the party but on our website people can easily book car or put their car on our website for selling it by registering on our website. Our customer care and sales department can help the customer in setting the price of their vehicle by analyzing the market and give them best price. Our marketing department provides support to them in making ads more attractive by keeping the demand and style of the customer in mind. Advertising car for sale on our website guarantees best price and full support of our team as well. And for those people who don’t want to go to different showrooms for searching a car because of their busy schedule, from our website they can get all the detail of their desired car along with pictures. Our technical team also inspects the car before putting it on website and checks all the documents, verify them from concern department so that our customer get satisfied before placing any order.

COMPETITORS:

PAK WHEELS: http://www.pakwheels.com/

PAK MOTORS: http://www.pkmotors.com/

APNI GARI: http://www.apnigari.com/

CARS PAKISTAN: http://www.carpakistan.com/

These above are our indirect competitors because online car selling is not a pure business in Pakistan especially in Karachi as in starting we are only focusing Karachi as our target market, these competitor just performing a role of a middleman or a facilitator. But our team helps our customer in selecting their desired car and also supports regarding any queries of buying or selling the vehicles which is our competitor edge because before putting any vehicle on website our team do all the homework regarding the car so that each customer get benefit from us.

ACTION BY WHOM: The meeting was conducted by ATTIKA NAWAZ, the Marketing Manager of POWER WHEELS.

BY WHEN: Each of the members is expected to perform their specific duties by next Week.

MEETING CLOSE TIME: 12:20 p.m.

2nd meeting minutes

PROJECT MEETING MINUTES SUMMARY

GROUP NAME:  SUPER 5
MEETING OPEN TIME: 11:45 a.m.
DATE: 5th March-2009

PLACE: BAHRIA UNIVERSITY

PRESENT: 

MUHAMMAD ADNAN

MUHAMMAD ASIM

SEHRAISH ANWER

SEHAR ABRO

ATTIKA NAWAZ

ABSENT: None

MINUTES OF PREVIOUS MEETING: Second meeting.

CORRECTIONS: None.

APPROVAL: All decisions were made on mutual consent of all the members.

AGENDA ITEM HEADING: 

In our 2nd meeting minutes today, our group members started doing work in laying down the foundations of the company. First of all we decided our mission goal and vision statement, and the guidelines that will help us to achieve the objectives of our mission statement.

VISION STATEMENT:

  “Our vision is to take care of your vision thereby we are continually improving the position of our company, as well as enhancing the lives of our employees, our community and our                  members.”

MISSION STATEMENT:

  "To maintain trust and give sense of utmost satisfaction and relaxation to high value Drivers" 



GOAL:
     “We strive to achieve a consolidated, sustained and independent growth on an individual basis that ensures long-term business success”

It is clear from our mission statement that our objective will be to maintain trust of the buyers when they are buying cars online. Secondly mission statement focuses on keeping great care of our customers, so we divide our mission statement in two parts.

1. Trust  
2. Customer Satisfaction

1. Trust:

The key element of mission statement of "Power Wheels" is trust! Building and maintaining trust of our valued customers will be our main focus. the reason why we are focusing so much on trust is because in car selling business people use unethical ways to sell car by giving wrong information about car condition, how much kilometer done or about the documentation of a car. For maintaining a trust on us we first will do our homework about each car and will provide correct information to our valuable customer so that they can trust on us before doing any transaction with us

2. Customer Satisfaction:

Customer service, like any aspect of business, is a practiced art that takes time and effort to master. All we need to do to achieve this is to stop and switch roles with the customer. What would we want from our business if we were the client? How would we want to be treated? Treat our customers like our friends and they'll always come back. And for this purpose we will focus on following points.


1. Respond to messages promptly & keep our clients informed.
2. Be friendly and approachable.
3. Have a clearly-defined customer service policy.
4. Attention to detail.
5. Anticipate your client's needs & go out of your way to help them out.
6. Honor our Promises.
7. providing technical support to new as well as existing customers,
 
   



MEETING CLOSE TIME: 12:50 p.m.

first meeting minutes

INITIAL INFORMATION:

We are creating a new e-Business of selling vehicles online by the name of “Power Wheels”. We will basically be providing services to those people who want to sell and buy cars online. Our website will be beneficial for those people who are interested in buying car without any hassle about the condition of the car because our website will include technical support for the buyers.

PROJECT MEETING MINUTES SUMMARY

GROUP NAME: SUPER 5
MEETING OPEN TIME: 11:00 a.m.
DATE: 26-02-2009
PLACE: BAHRIA UNIVERSITY
PRESENT:
MUHAMMAD ADNAN
MUHAMMAD ASIM
SEHRAISH ANWER
SEHAR ABRO
ATTIKA NAWAZ

ABSENT: None

MINUTES OF PREVIOUS MEETING: first meeting.
CORRECTIONS: None.

APPROVAL: All decisions were made on mutual consent of all the members.
AGENDA ITEM HEADING: Our main objective is to provide a platform where customer can choose cars according to their requirement and also provide them technical support.
DISCUSSIONS DETAILS:
THE DESIGNATIONS OF OUR MEMBERS ARE AS FOLLOW:

CEO: MUHAMMAD ADNAN
FINANCE MANAGER: MUHAMMAD ADNAN
COMPUTER ANALYST & EXPERT: MUHAMMAD ASIM
MARKETING MANAGER: ATTIKA NAWAZ
SALES MANAGER: SEHRAISH ANWER
CUSTOMER CARE AND HR MANAGER: SEHAR ABRO

DUTIES:
FINANCE MANAGER: Budgeting and monitoring financial activities
COMPUTER ANALYST & EXPERT: Managing and maintaining the website
MARKETING MANAGER: target marketing, advertisment, business plans & strategies
SALES MANAGER: keeping track of sales and meeting the level of projected sales.
CUSTOMER CARE AND HR MANAGER: Helping customers, taking complains, Ensuring orders, delivery status

BY WHEN:
The initial duties will be performed by all members in one weeks time span.Basically this was the very first formal meeting in which decisions about what business to establish, name of the group, what designations and duties would be given to whom were discussed & decided. This week the initial steps would be taken, such as scanning the environment, making the strategies and deciding about the design, layout and features of the website to be accessed by our clientele etc.

MEETING CLOSE TIME: 12:30 p.m.