PROJECT MEETING MINUTES SUMMARY
MEETING OPEN TIME: 11:45 a.m.
DATE: 5th March-2009
PLACE: BAHRIA UNIVERSITY
PRESENT:
MUHAMMAD ADNAN
MUHAMMAD ASIM
SEHRAISH ANWER
SEHAR ABRO
ATTIKA NAWAZ
MINUTES OF PREVIOUS MEETING: Second meeting.
APPROVAL: All decisions were made on mutual consent of all the members.
AGENDA ITEM HEADING:
In our 2nd meeting minutes today, our group members started doing work in laying down the foundations of the company. First of all we decided our mission goal and vision statement, and the guidelines that will help us to achieve the objectives of our mission statement.
VISION STATEMENT:
“Our vision is to take care of your vision thereby we are continually improving the position of our company, as well as enhancing the lives of our employees, our community and our members.”
MISSION STATEMENT:
"To maintain trust and give sense of utmost satisfaction and relaxation to high value Drivers"
GOAL:
“We strive to achieve a consolidated, sustained and independent growth on an individual basis that ensures long-term business success”
In our 2nd meeting minutes today, our group members started doing work in laying down the foundations of the company. First of all we decided our mission goal and vision statement, and the guidelines that will help us to achieve the objectives of our mission statement.
VISION STATEMENT:
“Our vision is to take care of your vision thereby we are continually improving the position of our company, as well as enhancing the lives of our employees, our community and our members.”
MISSION STATEMENT:
"To maintain trust and give sense of utmost satisfaction and relaxation to high value Drivers"
GOAL:
“We strive to achieve a consolidated, sustained and independent growth on an individual basis that ensures long-term business success”
It is clear from our mission statement that our objective will be to maintain trust of the buyers when they are buying cars online. Secondly mission statement focuses on keeping great care of our customers, so we divide our mission statement in two parts.
1. Trust
2. Customer Satisfaction
1. Trust:
The key element of mission statement of "Power Wheels" is trust! Building and maintaining trust of our valued customers will be our main focus. the reason why we are focusing so much on trust is because in car selling business people use unethical ways to sell car by giving wrong information about car condition, how much kilometer done or about the documentation of a car. For maintaining a trust on us we first will do our homework about each car and will provide correct information to our valuable customer so that they can trust on us before doing any transaction with us
2. Customer Satisfaction:
Customer service, like any aspect of business, is a practiced art that takes time and effort to master. All we need to do to achieve this is to stop and switch roles with the customer. What would we want from our business if we were the client? How would we want to be treated? Treat our customers like our friends and they'll always come back. And for this purpose we will focus on following points.
1. Respond to messages promptly & keep our clients informed.
2. Be friendly and approachable.
3. Have a clearly-defined customer service policy.
4. Attention to detail.
5. Anticipate your client's needs & go out of your way to help them out.
6. Honor our Promises.
7. providing technical support to new as well as existing customers,
MEETING CLOSE TIME: 12:50 p.m.
1. Trust
2. Customer Satisfaction
1. Trust:
The key element of mission statement of "Power Wheels" is trust! Building and maintaining trust of our valued customers will be our main focus. the reason why we are focusing so much on trust is because in car selling business people use unethical ways to sell car by giving wrong information about car condition, how much kilometer done or about the documentation of a car. For maintaining a trust on us we first will do our homework about each car and will provide correct information to our valuable customer so that they can trust on us before doing any transaction with us
2. Customer Satisfaction:
Customer service, like any aspect of business, is a practiced art that takes time and effort to master. All we need to do to achieve this is to stop and switch roles with the customer. What would we want from our business if we were the client? How would we want to be treated? Treat our customers like our friends and they'll always come back. And for this purpose we will focus on following points.
1. Respond to messages promptly & keep our clients informed.
2. Be friendly and approachable.
3. Have a clearly-defined customer service policy.
4. Attention to detail.
5. Anticipate your client's needs & go out of your way to help them out.
6. Honor our Promises.
7. providing technical support to new as well as existing customers,
MEETING CLOSE TIME: 12:50 p.m.
Fine..
ReplyDeleteFor the next meeting minutes you need to submit the progress you have made in your competitive analysis review
Hope this helps
Regards
Atiqur Rahman